Returns (Skiwear2go)
Click here to download our returns form
Please complete the returns form and send all returns to:
F.S.L
Unit 6
Ringtail Court
Burscough
W.Lancs
L40 8LB
Our "no probs" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us with the original packaging & in its original condition within 30 days of the date you received the item, and we will issue a full refund for the price you paid for the item, less shipping and packaging.
Please follow the steps below to enable us to process your refund efficiently:
1. Fill out the returns form online, giving the reason for the return.
2. In the case of a faulty product, please provide a full description of the fault in the space provided on the returns form.
3. Wrap the item securely in its original packaging (if any) with all warranty cards, licenses, manuals and accessories.
Postage:
All postage charges are not refundable, except in the case of faulty items that need to be exchanged.
Free Delivery Orders:
In the case of a free delivery order being returned to us for a refund for any reason other than faulty items, £3.99 will be deducted from the total amount to cover shipping costs.
Who Pays for Return Postage?
The customer is generally responsible for the cost of returning unwanted items back to us, & in return we pay the cost of sending your replacement goods. We recommend signed for services either by courier or by returning goods via Royal Mail recorded services, or for heavier and higher value items with Royal Mail standard parcel, Please ensure you adequate cover when returning goods as losses/damaged goods are the responsibility of the customer.
International Returns:
Please note that for international shipping you will be responsible for the cost of returning any item.
Please also note that for international returns you will be responsible for the cost of returning any item that is not suitable, plus any additional delivery costs for exchanged items.
The Product Arrived Faulty or has Developed a Fault, What do I do Now?
Please telephone us on 01704 893 477 and we will advise you on the next step.
